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Discusses firms’ inability to achieve quality via numerous processes, owing to a lack of practical advice. Outlines areas in which results are important; states that the system must be diagnostic. Recommends quality self‐assessment to help firms to implement quality processes. Describes the processes and results achieved by various companies. Concludes that, if used properly, self‐assessment is an invaluable tool which fulfils TQM’s critical requirements.
© MCB UP Limited
1995
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