Skip to Main Content
Article navigation
Volume 5, Issue 3
1 June 1995
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 5, Issue 3
Conceptual Paper| June 01 1995

Erratum Available to Purchase

Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1995
Managing Service Quality: An International Journal (1995) 5 (3): 48–51.
https://doi.org/10.1108/09604529510796412

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb054500. When citing the article, please cite: Don Peppers, Martha Rogers, (1995), “A new marketing paradigm: Share of customer, not market share”, Planning Review, Vol. 23 Iss 2 pp. 14 - 18.

This content is only available via PDF.
© MCB UP Limited
1995
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
255 Views
View Metrics
Integrating physiological disruptions into service theory: a person-environment fit perspective on service experiences across time zones
Which is better? Matching effect on feedback content and source: Gen AI vs. human leaders in driving work engagement
Confronting barriers to co-creation in aged care settings
Cultural and psychological mechanisms explaining the relationship between supervisor incivility and hospitality employees’ work engagement

Suggested Reading

Erratum
Journal of Services Marketing (April,1989)
Beyond relationship marketing… Anticipating what customers want
Planning Review (April,1995)
Erratum
Career Development International (November,2001)
Erratum
Management Decision (March,1993)
Erratum
Management Decision (April,1989)

Related Chapters

Chernobyl — the accident sequence
Chernobyl
Chapter Five Hunt and Rogers
The Engineer's Contribution to Contemporary Architecture: Anthony Hunt
9. Human Factors in U.S. Military Unmanned Aerial Vehicle Accidents
Human Factors of Remotely Operated Vehicles

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal