Skip to Main Content
Article navigation
Volume 6, Issue 2
1 April 1996
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 6, Issue 2
Technical Paper| April 01 1996

The theory of constraints in services: part 2 ‐ examples from health care Available to Purchase

Jaideep Motwani;
Jaideep Motwani
Jaideep Motwani and Donald Klein are both based at Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA
Search for other works by this author on:
This Site
PubMed
Google Scholar
Donald Klein;
Donald Klein
Donald Klein are both based at Seidman School of Business, Grand Valley State University, Grand Rapids, Michigan, USA
Search for other works by this author on:
This Site
PubMed
Google Scholar
Raanan Harowitz
Raanan Harowitz
Raanan Harowitz is based at Elbit Systems, Inc., Dallas, Texas, USA
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1996
Managing Service Quality: An International Journal (1996) 6 (2): 30–34.
https://doi.org/10.1108/09604529610109738

Several authors have investigated and proposed implementations for the theory of constraints (TOC) philosophy in manufacturing organizations. However, no study has addressed the application of TOC in service organizations. The second of two articles, illustrates how TOC can be applied to service and not‐for‐profit organizations. The first part explained the basic principles of TOC: in this issue those principles are applied in a health‐care environment.

Keywords:
Goals, Non‐profit organizations, Policy, Profit, Service industries, Total quality management
© MCB UP Limited
1996
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
915 Views
View Metrics
Integrating physiological disruptions into service theory: a person-environment fit perspective on service experiences across time zones
Which is better? Matching effect on feedback content and source: Gen AI vs. human leaders in driving work engagement
Confronting barriers to co-creation in aged care settings
Cultural and psychological mechanisms explaining the relationship between supervisor incivility and hospitality employees’ work engagement

Suggested Reading

The comparative analysis of TQM practices and quality performance between manufacturing and service firms
International Journal of Service Industry Management (July,2005)
TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness
Managing Service Quality: An International Journal (October,2004)
A new model for service businesses in product‐centric firms
Journal of Business Strategy (September,2010)
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Work Study (February,1999)
An exploration of emotional intelligence across career arenas
Leadership & Organization Development Journal (June,2007)

Related Chapters

Service Learning as an Approach to Teaching Small Business Management
International Case Studies in Service Learning
Do CSR Determinants Stimulate Profits: Analysis of Retail Companies in UK
Sustainability After Rio
Wildest Dreams
Swift Leadership: A Taylor-made Approach to Influence and Decision Making

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal