Ethics in the way organizations go about their business is increasingly important to customers, who are becoming increasingly aware of ‐ and increasingly discriminating against ‐ companies which fail to meet their criteria. But how to overcome the accusation that a policy, made at board level, is ignored in implementation? A written statement of policy can go a long way towards keeping an organization honest. But does the leader’s or organization’s philosophy actually need to be written down and published? In theory, if a leader is consistent, every subordinate should have a clear picture of what the leader’s philosophy is, and the organization will act accordingly. On the other hand, if a leader fails to make his or her philosophy explicit, i.e., what the work environment is to be, a philosophy will be assumed. Makes the case for a written policy on ethics, and offers examples from the US Marine Corps, and others.
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Research Article|
October 01 1997
Ethics and corporate values ‐ lessons from the US military Available to Purchase
Patrick L. Townsend;
Patrick L. Townsend
Consultants and advisors on quality based in Holden, Massachusetts, USA
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Joan E. Gebhardt;
Joan E. Gebhardt
Consultants and advisors on quality based in Holden, Massachusetts, USA. Pat Townsend is a member of this journal’s editorial advisory board
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Pat Townsend
Pat Townsend
Member of this journal’s editorial advisory board
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Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© Company
1997
Managing Service Quality: An International Journal (1997) 7 (5): 258–261.
Citation
Townsend PL, Gebhardt JE, Townsend P (1997), "Ethics and corporate values ‐ lessons from the US military". Managing Service Quality: An International Journal, Vol. 7 No. 5 pp. 258–261, doi: https://doi.org/10.1108/09604529710172917
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