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Journal Articles

Ethics and corporate values ‐ lessons from the US military

Patrick L. Townsend, Joan E. Gebhardt, Pat Townsend

Managing Service Quality: An International Journal (1997) 7 (5): 258–261.

https://doi.org/10.1108/09604529710172917

Published: 01 October 1997

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Journal Articles

For service to work right, skilled leaders need skills in “followership”

Pat Townsend, Joan E. Gebhardt

Managing Service Quality: An International Journal (1997) 7 (3): 136–140.

https://doi.org/10.1108/09604529710166923

Published: 01 June 1997

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