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Volume 1, Issue 5
1 October 1991
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 1, Issue 5
Research Article| October 01 1991

Quality of care and service Available to Purchase

H. Koch
H. Koch
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1991
Managing Service Quality: An International Journal (1991) 1 (5)
https://doi.org/10.1108/09604529110028788

Outlines key aspects of quality management in the National Health Service and how basic changes to health care, through ′contracting′ processes, will lead to distinct improvements for both patient care and organizational efficiency and productivity.

Keywords:
HEALTH CARE, NATIONAL HEALTH SERVICE, SERVICE QUALITY, TQM
© MCB UP Limited
1991
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