Issues

Special Issue: Service innovation management. Guest Editor: Allard C.R. van Riel

Introduction to the special issue on service innovation management

Allard C.R. van Riel
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Leadership styles in technology acceptance: do followers practice what leaders preach?

Jeroen Schepers; Martin Wetzels; Ko de Ruyter
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Linking perceived value and loyalty in location‐based mobile services

Minna Pura
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The added value of web innovation for customer satisfaction: Experiences with a barbeque catering service

Marcel van Birgelen; Paul Ghijsen; Janjaap Semeijn
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Service innovation and customer choices in the hospitality industry

Liana Victorino; Rohit Verma; Gerhard Plaschka; Chekitan Dev
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The role of guides in artistic industries: The special case of the “star system” in the haute‐cuisine sector

Bernard Surlemont; Colin Johnson
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What works, and why, in business services provision for SME: insights from evolutionary theory

Marjolein C.J. Caniëls; Henny A. Romijn
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