Issues

A bibliometric analysis of service research from Asia

Kay Chuan Tan; Atarod Goudarzlou; Ayon Chakrabarty
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for A bibliometric analysis of service research from Asia

Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale

Nelson Barber; Joseph M. Scarcelli
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale

Service failures in online double deviation scenarios: justice theory approach

Eun‐Jung Lee; JungKun Park
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Service failures in online double deviation scenarios: justice theory approach

A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

Sander Svari; Göran Svensson; Terje Slåtten; Bo Edvardsson
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

Consumer trust in service companies: a multiple mediating analysis

Roland Kantsperger; Werner H. Kunz
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Consumer trust in service companies: a multiple mediating analysis

Note from the publisher

Measuring the impact of research

Rebecca Marsh
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Add to Citation Manager for Measuring the impact of research