Issues

Call for papers

Special Issue on Cutting-edge collaborative technologies for service innovation

View articletitled, Special Issue on Cutting-edge collaborative technologies for service innovation
Add to Citation Manager for Special Issue on Cutting-edge collaborative technologies for service innovation

Validation of Eventserv‐Short: A brief measure of customer satisfaction with game day services

David S. Martin; Ryan Howell; Christopher Newman; Kelly Martin
View articletitled, Validation of Eventserv‐Short<span class="subtitle-colon">: </span><span class="subtitle">A brief measure of customer satisfaction with game day services</span>
Open the PDF for in another window
Add to Citation Manager for Validation of Eventserv‐Short<span class="subtitle-colon">: </span><span class="subtitle">A brief measure of customer satisfaction with game day services</span>

Challenges in serving the mass affluent segment: bank customer perceptions of service quality

Christer Strandberg; Olof Wahlberg; Peter Öhman
View articletitled, Challenges in serving the mass affluent segment: bank customer perceptions of service quality
Open the PDF for in another window
Add to Citation Manager for Challenges in serving the mass affluent segment: bank customer perceptions of service quality

Developing our understanding of patronizing frontline employees

Nwamaka A. Anaza; Brian N. Rutherford
View articletitled, Developing our understanding of patronizing frontline employees
Open the PDF for in another window
Add to Citation Manager for Developing our understanding of patronizing frontline employees

The impact of financial services quality and fairness on customer satisfaction

Houn‐Gee Chen; Julie Yu‐Chih Liu; Tsong Shin Sheu; Ming‐Hsien Yang
View articletitled, The impact of financial services quality and fairness on customer satisfaction
Open the PDF for in another window
Add to Citation Manager for The impact of financial services quality and fairness on customer satisfaction