Issues

Special Issue: Servicing the way out of the economic downfall exploring the present and future role of services. Guest Editors: Spiros Gounaris, Mustafa Tanyeri

Call for papers

Special issue on cutting-edge collaborative technologies for service innovation

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Pre‐recovery and post‐recovery emotions in the service context: a preliminary study

Ozge Ozgen; Sumeyra Duman Kurt
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Service blueprinting effectiveness: drivers of success

Giannis Kostopoulos; Spiros Gounaris; Achilleas Boukis
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Balanced market orientation: qualitative findings on a fragile equilibrium

George J. Avlonitis; Antonios A. Giannopoulos
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The reciprocal impact of vertical service line extensions on parent brands: The roles of innovativeness, quality, and involvement

Jean Boisvert
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The classification and importance of E‐S‐Qual quality attributes: an evaluation of online shoppers

Sumeyra Duman Kurt; Banu Atrek
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Service blueprinting and BPMN: a comparison

Simon K. Milton; Lester W. Johnson
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Guest editorial

Introduction from co-guest editors

Mustafa Tanyeri; Spiros Gounaris
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