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Journal of Service Theory and Practice

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Volume 24, Issue 2

4 March 2014

This article was originally published in

Managing Service Quality

Managing Service Quality Cover Image for Volume 24, Issue 2

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ISSN 0960-4529

EISSN 1758-8030

The influence of movie's quality on its performance: evidence based on Oscar Awards

Weiling Zhuang; Barry Babin; Qian Xiao; Mihaela Paun

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Does relationship matter? – Customers’ response to service failure

Chia-Ching Tsai; Yung-Kai Yang; Yu-Chi Cheng

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Modeling contextually elicited service quality expectations

Stephen Strombeck; Shih-Tung Shu

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The impact of relational bonds on brand loyalty: the mediating effect of brand relationship quality

Chao-Chin Huang; Shih-Chieh Fang; Shyh-Ming Huang; Shao-Chi Chang; Shyh-Rong Fang

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