Issues

Special Issue: Engaging in our future through the transformational nature of services. Guest Editor: Laszlo Sajtos

Exciting times for service scholarship

Laszlo Sajtos
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Feeling nickeled and dimed – consequences of drip pricing

Thomas Robbert
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Achieving growth-quality of work life ambidexterity in small firms

Lan Snell; Phyra Sok; Tracey S. Danaher
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Determining value in a complex service setting

Carolin Plewa; Jillian C. Sweeney; David Michayluk
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The impact of word of mouth on service purchase decisions: Examining risk and the interaction of tie strength and involvement

Peter A. Voyer; Chatura Ranaweera
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Factors influencing back pain treatment behaviour change

Hoda McClymont; Jeff Gow; Margee Hume; Chad Perry
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Stigmatized service workers in crisis: mitigating the effects of negative media

Simon J. Pervan; Liliana L. Bove
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