Issues

Institutional work by market-shaping public actors

Valtteri Kaartemo; Suvi Nenonen; Charlotta Windahl
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Rethinking the actor in service research: toward a processual view of identity dynamics

Kaisa Koskela-Huotari; Jaakko Siltaloppi
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Enhancing customer knowledge: the role of banks in financial well-being

Mauricio Losada-Otalora; Carlos Augusto Valencia Garcés; Jorge Juliao-Rossi; Pedro Mario Donado; Efraín Ramírez F.
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Understanding black market retailing: the case of Colombia’s San Andresitos

Mark S. Rosenbaum; Mauricio Losada-Otalora; Germán Contreras-Ramirez
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Value-in-use and service quality: do customers see a difference?

Gustav Medberg; Christian Grönroos
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Expert cues: how expert reviewers are perceived online

Anna Naujoks; Martin Benkenstein
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