Issues

Effects of the manager's goal orientation on frontline service employees' service–sales ambidexterity conversion

HsiuJu Rebecca Yen; Paul Jen-Hwa Hu; Yi-Chun Liao; Jiun-Yu Wu
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How can the subjective well-being of nurses be predicted? Understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion

Elham Anasori; Kemal Gurkan Kucukergin; Mohammad Soliman; Fadime Tulucu; Levent Altinay
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Humor in the sky: the use of affiliative and aggressive humor in cabin crews facing passenger misconduct

Petru Lucian Curșeu; Andreea Gheorghe; Mara Bria; Ioana Camelia Negrea
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Online service failure: antecedents, moderators and consequences

Mohd Adil; Mohd Sadiq; Charles Jebarajakirthy; Haroon Iqbal Maseeh; Deepak Sangroya; Kumkum Bharti
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Dynamic customer-oriented relational capabilities: how do they impact internationalizing firm performance?

Abhishek Mishra; Thomas Anning-Dorson
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