Issues

Service-driven business transformation - Stimulating uplifting change through service

Guest editorial: Service-driven business transformation – stimulating uplifting change through service

Kristina Heinonen; David Sörhammar
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Business model innovation through the adoption of service logic: evolving to servification

Christian Grönroos
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Cultural change in servitization – a conceptual review and framework

Benjamin Biesinger; Karsten Hadwich; Manfred Bruhn
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Exploring power strategies for transformation in a service-ecosystem

Johannes Hogg
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Customer transformation in services: conceptualization and research agenda

Marco Antonio Robledo
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A systematic literature review on transformative practices and well-being outcomes in healthcare service

Veronica Ungaro; Laura Di Pietro; Roberta Guglielmetti Mugion; Maria Francesca Renzi
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Dualities of digital services: everyday digital services as positive and negative contributors to customer well-being

Tiina Kemppainen; Tiina Elina Paananen
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