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Journal Articles

Measuring and monitoring service quality at Malaysia Airlines

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Abdullah Mat Zaid
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1995) 5 (2): 25–27.
https://doi.org/10.1108/09604529510083558
Published: 01 April 1995
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Journal Articles

Malaysia Airlines’ Corporate Vision and Service Quality Strategy

Available to Purchase
Abdullah Mat Zaid
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1994) 4 (6): 11–15.
https://doi.org/10.1108/09604529410085845
Published: 01 December 1994
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