Page 1 | Search Results | Journal of Service Theory and Practice | Emerald Publishing

Skip to Main Content

1-3 of 3

Sort by

Sort Order Select

Journal Articles

Quality convergence in airline co‐brand alliances

Michael Tsantoulis, Adrian Palmer

Managing Service Quality: An International Journal (2008) 18 (1): 34–64.

https://doi.org/10.1108/09604520810842830

Published: 25 January 2008

View article titled, Quality convergence in airline co‐brand alliances

Add to Citation Manager for Quality convergence in airline co‐brand alliances

Journal Articles

An exploratory study of the effects of experience on consumer perceptions of the service quality construct

Martin O’Neill, Adrian Palmer

Managing Service Quality: An International Journal (2003) 13 (3): 187–196.

https://doi.org/10.1108/09604520310476454

Published: 01 June 2003

View article titled, An exploratory study of the effects of experience on consumer perceptions of the service quality construct

Add to Citation Manager for An exploratory study of the effects of experience on consumer perceptions of the service quality construct

Journal Articles

Survey timing and consumer perceptions of service quality: an overview of empirical evidence

Martin O’Neill, Adrian Palmer

Managing Service Quality: An International Journal (2001) 11 (3): 182–190.

https://doi.org/10.1108/09604520110391351

Published: 01 June 2001

View article titled, Survey timing and consumer perceptions of service quality: an overview of empirical evidence

Add to Citation Manager for Survey timing and consumer perceptions of service quality: an overview of empirical evidence