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Journal Articles

Tracking changes of e‐customer preferences using multicriteria analysis

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Evangelos Grigoroudis, Panagiotis Kyriazopoulos, Yannis Siskos, Athanasios Spyridakos, Denis Yannacopoulos
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2007) 17 (5): 538–562.
https://doi.org/10.1108/09604520710817352
Published: 11 September 2007
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