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Journal Articles

Green service attributes and amplifiers of the warm emotions evoked by them

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Birgit Leisen Pollack
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2021) 31 (4): 512–533.
https://doi.org/10.1108/JSTP-07-2020-0163
Published: 09 March 2021
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Journal Articles

The nature of the service quality and satisfaction relationship: Empirical evidence for the existence of satisfiers and dissatisfiers

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Birgit Leisen Pollack
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (6): 537–558.
https://doi.org/10.1108/09604520810920059
Published: 14 November 2008
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