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Journal Articles

Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU

Siobhan Tiernan, Dawna L. Rhoades, Blaise Waguespack, Jr

Managing Service Quality: An International Journal (2008) 18 (3): 212–224.

https://doi.org/10.1108/09604520810871847

Published: 16 May 2008

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Journal Articles

Twenty years of service quality performance in the US airline industry

Dawna L. Rhoades, Blaise Waguespack, Jr

Managing Service Quality: An International Journal (2008) 18 (1): 20–33.

https://doi.org/10.1108/09604520810842821

Published: 25 January 2008

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Journal Articles

Strategic imperatives and the pursuit of quality in the US airline industry

Dawna L. Rhoades, Blaise Waguespack, Jr

Managing Service Quality: An International Journal (2005) 15 (4): 344–356.

https://doi.org/10.1108/09604520510606826

Published: 01 August 2005

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Journal Articles

Developing a quality index for US airports

Dawna L. Rhoades, Blaise Waguespack, Jr, Seth Young

Managing Service Quality: An International Journal (2000) 10 (4): 257–262.

https://doi.org/10.1108/09604520010373136

Published: 01 August 2000

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Journal Articles

Better safe than service? The relationship between service and safety quality in the US airline industry

Dawna L. Rhoades, Blaise Waguespack

Managing Service Quality: An International Journal (1999) 9 (6): 396–401.

https://doi.org/10.1108/09604529910304143

Published: 01 December 1999

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Journal Articles

Service quality in the US airline industry: progress and problems

Dawna L. Rhoades, Blaise Waguespack, Jr, Eric Treudt

Managing Service Quality: An International Journal (1998) 8 (5): 306–311.

https://doi.org/10.1108/09604529810235763

Published: 01 October 1998

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Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU

Twenty years of service quality performance in the US airline industry

Strategic imperatives and the pursuit of quality in the US airline industry

Developing a quality index for US airports

Better safe than service? The relationship between service and safety quality in the US airline industry

Service quality in the US airline industry: progress and problems

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