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Journal Articles

A lean approach for service productivity improvements: synergy or oxymoron?

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Per Carlborg, Daniel Kindström, Christian Kowalkowski
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2013) 23 (4): 291–304.
https://doi.org/10.1108/MSQ-04-2013-0052
Published: 04 July 2013
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Journal Articles

Internalisation or externalisation?: Examining organisational arrangements for industrial services

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Christian Kowalkowski, Daniel Kindström, Lars Witell
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2011) 21 (4): 373–391.
https://doi.org/10.1108/09604521111146252
Published: 12 July 2011
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