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Journal Articles

Innovating under pressure: how task crafting and fun activities shape service innovation in tourism employees

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Jie Yang, Linlin Jia, Zhihong Chen, Feng Tian, Rongman Gao, Yong Huang
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2025) 35 (5): 878–900.
https://doi.org/10.1108/JSTP-05-2025-0168
Published: 05 September 2025
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Journal Articles

Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion

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Fang Xie, Xufan Zhang, Jing Ye, Lulu Zhou, Wenjian Zhang, Feng Tian
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2023) 33 (6): 796–819.
https://doi.org/10.1108/JSTP-12-2022-0273
Published: 04 September 2023
View article titled, Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
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