Page 1 | Search Results | Journal of Service Theory and Practice | Emerald Publishing

Skip to Main Content

1-2 of 2

Sort by

Sort Order Select

Journal Articles

Service quality at banks and credit unions: what do their customers say?

Anthony T. Allred, H. Lon Addams

Managing Service Quality: An International Journal (2000) 10 (1): 52–60.

https://doi.org/10.1108/09604520010307049

Published: 01 February 2000

View article titled, Service quality at banks and credit unions: what do their customers say?

Add to Citation Manager for Service quality at banks and credit unions: what do their customers say?

Journal Articles

Cost containment and customer retention practices at the top 100 commercial banks, savings institutions and credit unions

Anthony T. Allred, H. Lon Addams

Managing Service Quality: An International Journal (1999) 9 (5): 352–359.

https://doi.org/10.1108/09604529910282472

Published: 01 October 1999

View article titled, Cost containment and customer retention practices at the top 100 commercial banks, savings institutions and credit unions

Add to Citation Manager for Cost containment and customer retention practices at the top 100 commercial banks, savings institutions and credit unions