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Journal Articles

Serving customers through chatbots: positive and negative effects on customer experience

Open Access
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2024) 34 (2): 191–215.
https://doi.org/10.1108/JSTP-01-2023-0015
Published: 15 February 2024
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Journal Articles

A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being

Available to Purchase
Cristina Mele, Marialuisa Marzullo, Irene Di Bernardo, Tiziana Russo-Spena, Roberta Massi, Alessandra La Salandra, Stefania Cialabrini
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2022) 32 (1): 52–74.
https://doi.org/10.1108/JSTP-12-2020-0292
Published: 01 November 2021
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