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Journal Articles

A4A relationships

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Francesco Polese, Jaqueline Pels, Bård Tronvoll, Roberto Bruni, Luca Carrubbo
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2017) 27 (5): 1040–1056.
https://doi.org/10.1108/JSTP-05-2017-0085
Published: 11 September 2017
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Journal Articles

The contribution of VSA and SDL perspectives to strategic thinking in emerging economies

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Jaqueline Pels, Sergio Barile, Marialuisa Saviano, Francesco Polese, Luca Carrubbo
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2014) 24 (6): 565–591.
https://doi.org/10.1108/MSQ-09-2013-0199
Published: 04 November 2014
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