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Jiun-Sheng Chris Lin
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Journal Articles
Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors
Available to Purchase
Journal of Service Theory and Practice (2021) 31 (6): 845–867.
Published: 07 June 2021
Journal Articles
The role of expected future use in relationship‐based service retention
Available to Purchase
Managing Service Quality: An International Journal (2011) 21 (5): 535–551.
Published: 06 September 2011
Journal Articles
The influence of service environments on customer emotion and service outcomes
Available to Purchase
Managing Service Quality: An International Journal (2011) 21 (4): 350–372.
Published: 12 July 2011
Journal Articles
The role of technology readiness in self‐service technology acceptance
Available to Purchase
Managing Service Quality: An International Journal (2011) 21 (4): 424–444.
Published: 12 July 2011
