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John Groocock
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Journal Articles
Effective quality assurance in the personal investment industry: part 2 ‐ a way forward?
Available to Purchase
Managing Service Quality: An International Journal (1999) 9 (1): 13–22.
Published: 01 February 1999
Journal Articles
Effective quality assurance in the personal investment industry: part 1 ‐ an impossible task?
Available to Purchase
Managing Service Quality: An International Journal (1998) 8 (6): 407–413.
Published: 01 December 1998
