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Journal Articles

TQM in service design

Available to Purchase
John J. McManus, Iain Hutchinson
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1996) 6 (1): 40–44.
https://doi.org/10.1108/09604529610108135
Published: 01 February 1996
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Journal Articles

Lessons in Quality: Learning from the Japanese

Available to Purchase
John J. McManus
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1994) 4 (2): 10–14.
https://doi.org/10.1108/09604529410796143
Published: 01 April 1994
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