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Journal Articles

Ten arguments against ISO 9000

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John Seddon
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1997) 7 (4): 162–168.
https://doi.org/10.1108/09604529710172962
Published: 01 August 1997
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Journal Articles

The paradigm paradox

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John Seddon
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1995) 5 (2): 6–9.
https://doi.org/10.1108/09604529510083512
Published: 01 April 1995
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Journal Articles

BS 5750 – History Shooting Quality in the Foot

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John Seddon
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1994) 4 (4): 9–12.
https://doi.org/10.1108/09604529410065199
Published: 01 August 1994
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Journal Articles

Contribution matters, not status

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John Seddon, Richard Davis
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (6): 325–327.
https://doi.org/10.1108/09604529210029597
Published: 01 June 1992
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Journal Articles

Seeing the light

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Richard Davis, John Seddon
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (4): 211–213.
https://doi.org/10.1108/09604529210029371
Published: 01 April 1992
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Journal Articles

A successful attitude

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John Seddon
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (2): 81–84.
https://doi.org/10.1108/09604529210029092
Published: 01 February 1992
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Journal Articles

Attitudes and behaviour

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John Seddon
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1991) 1 (4): 193–196.
https://doi.org/10.1108/09604529110028652
Published: 01 April 1991
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Journal Articles

Middle management's new role

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JOHN SEDDON
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1991) 1 (2): 71–72.
https://doi.org/10.1108/eb006134
Published: 01 February 1991
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Journal Articles

Doing more with less

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John Seddon, Stephanie Jackson
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1991) 1 (1): 15–17.
https://doi.org/10.1108/EUM0000000003115
Published: 01 January 1991
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