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John Tschohl
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Journal Articles
The qualities of successful people
Available to Purchase
Managing Service Quality: An International Journal (1999) 9 (2): 78–80.
Published: 01 April 1999
Journal Articles
Empowerment ‐ the key to quality service
Available to Purchase
Managing Service Quality: An International Journal (1998) 8 (6): 421–425.
Published: 01 December 1998
