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Journal Articles

Six sigma

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Judith Delsanter
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (4): 203–206.
https://doi.org/10.1108/09604529210029353
Published: 01 April 1992
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Journal Articles

Pursuing the target

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Judith Delsanter
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (3): 143–146.
https://doi.org/10.1108/09604529210029227
Published: 01 March 1992
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Journal Articles

A taxing situation

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Judith Delsanter
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (2): 95–98.
https://doi.org/10.1108/09604529210029128
Published: 01 February 1992
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