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Journal Articles

Service Management and Marketing: Customer Management in Service Competition (3rd ed.)

K. Narasimhan

Managing Service Quality: An International Journal (2009) 19 (5): 629–630.

https://doi.org/10.1108/09604520910984418

Published: 04 September 2009

View article titled, Service Management and Marketing: Customer Management in Service Competition (3rd ed.)

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Journal Articles

Design for Six Sigma for Green Belts and Champions: Applications for Service Operations

K. Narasimhan

Managing Service Quality: An International Journal (2009) 19 (5): 628–629.

https://doi.org/10.1108/09604520910984409

Published: 04 September 2009

View article titled, Design for Six Sigma for Green Belts and Champions: Applications for Service Operations

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Journal Articles

Six Sigma: Basic Tools and Techniques

K. Narasimhan

Managing Service Quality: An International Journal (2009) 19 (5): 631–632.

https://doi.org/10.1108/09604520910984427

Published: 04 September 2009

View article titled, Six Sigma: Basic Tools and Techniques

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Journal Articles

Managing Service Operations

K. Narasimhan

Managing Service Quality: An International Journal (2007) 17 (6): 728–729.

https://doi.org/10.1108/09604520710835028

Published: 20 November 2007

View article titled, Managing Service Operations

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Journal Articles

Quality Management: Creating and Sustaining Organizational Effectiveness

K. Narasimhan

Managing Service Quality: An International Journal (2007) 17 (5): 594–595.

https://doi.org/10.1108/msq.2007.17.5.594.7

Published: 11 September 2007

View article titled, Quality Management: Creating and Sustaining Organizational Effectiveness

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Journal Articles

The Six Sigma Performance Handbook: A Statistical Guide to Optimizing

K. Narasimhan

Managing Service Quality: An International Journal (2007) 17 (4): 486–487.

https://doi.org/10.1108/msq.2007.17.4.486.1

Published: 17 July 2007

View article titled, The Six Sigma Performance Handbook: A Statistical Guide to Optimizing

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Journal Articles

Quality (4th ed.)

K. Narasimhan

Managing Service Quality: An International Journal (2007) 17 (4): 487–488.

https://doi.org/10.1108/msq.2007.17.4.487.2

Published: 17 July 2007

View article titled, Quality (4th ed.)

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Journal Articles

Improving Service Quality in the Global Economy

K. Narasimhan

Managing Service Quality: An International Journal (2006) 16 (5): 548–549.

https://doi.org/10.1108/09604520610686179

Published: 01 September 2006

View article titled, Improving Service Quality in the Global Economy

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Journal Articles

Team Metrics: Resources for Measuring and Improving Team Performance

K. Narasimhan

Managing Service Quality: An International Journal (2006) 16 (4): 435–436.

https://doi.org/10.1108/09604520610675748

Published: 01 July 2006

View article titled, Team Metrics: Resources for Measuring and Improving Team Performance

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Journal Articles

Square Wheels® of Managing and Leading Change

K. Narasimhan

Managing Service Quality: An International Journal (2005) 15 (4): 403–404.

https://doi.org/10.1108/msq.2005.15.4.403.1

Published: 01 August 2005

View article titled, Square Wheels® of Managing and Leading Change

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Journal Articles

Principles of Services Marketing, 4th ed.

K. Narasimhan

Managing Service Quality: An International Journal (2005) 15 (3): 323–324.

https://doi.org/10.1108/09604520510597854

Published: 01 June 2005

View article titled, Principles of Services Marketing, 4th ed.

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Journal Articles

Service Quality: Research Perspectives

K. Narasimhan

Managing Service Quality: An International Journal (2005) 15 (2): 209–210.

https://doi.org/10.1108/09604520510585389

Published: 01 April 2005

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Journal Articles

ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies

K. Narasimhan

Managing Service Quality: An International Journal (2005) 15 (1): 116–117.

https://doi.org/10.1108/09604520510575308

Published: 01 February 2005

View article titled, ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies

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Journal Articles

Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (5): 437.

https://doi.org/10.1108/msq.2004.14.5.437.2

Published: 01 October 2004

View article titled, Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development

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Journal Articles

Services Marketing: Integrating Customer Focus Across the Firm

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (5): 436–437.

https://doi.org/10.1108/msq.2004.14.5.436.1

Published: 01 October 2004

View article titled, Services Marketing: Integrating Customer Focus Across the Firm

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Journal Articles

Operations Management: Critical Perspectives on Business and Management

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (4): 342–343.

https://doi.org/10.1108/09604520410546879

Published: 01 August 2004

View article titled, Operations Management: Critical Perspectives on Business and Management

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Journal Articles

Services Marketing: People, Technology, Strategy

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (4): 343–344.

https://doi.org/10.1108/09604520410546888

Published: 01 August 2004

View article titled, Services Marketing: People, Technology, Strategy

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Journal Articles

Competing in a Service Economy: How to Create a Competitive Advantage through Service Development and Innovation

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (2-3): 258.

https://doi.org/10.1108/09604520410528671

Published: 01 April 2004

View article titled, Competing in a Service Economy: How to Create a Competitive Advantage through Service Development and Innovation

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Journal Articles

The Team® Handbook, 3rd ed.

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (2-3): 259–260.

https://doi.org/10.1108/09604520410528699

Published: 01 April 2004

View article titled, The Team® Handbook, 3rd ed.

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Journal Articles

Making Sense of Data: SPC for the Service Sector

K. Narasimhan

Managing Service Quality: An International Journal (2004) 14 (2-3): 258–259.

https://doi.org/10.1108/09604520410528680

Published: 01 April 2004

View article titled, Making Sense of Data: SPC for the Service Sector

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Journal

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Issue Section

Date

Availability

Service Management and Marketing: Customer Management in Service Competition (3rd ed.)

Design for Six Sigma for Green Belts and Champions: Applications for Service Operations

Six Sigma: Basic Tools and Techniques

Managing Service Operations

Quality Management: Creating and Sustaining Organizational Effectiveness

The Six Sigma Performance Handbook: A Statistical Guide to Optimizing

Quality (4th ed.)

Improving Service Quality in the Global Economy

Team Metrics: Resources for Measuring and Improving Team Performance

Square Wheels® of Managing and Leading Change

Principles of Services Marketing, 4th ed.

Service Quality: Research Perspectives

ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies

Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development

Services Marketing: Integrating Customer Focus Across the Firm

Operations Management: Critical Perspectives on Business and Management

Services Marketing: People, Technology, Strategy

Competing in a Service Economy: How to Create a Competitive Advantage through Service Development and Innovation

The Team® Handbook, 3rd ed.

Making Sense of Data: SPC for the Service Sector

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