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Journal Articles

New service development maturity model

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Dayu Jin, Kah-Hin Chai, Kay-Chuan Tan
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2014) 24 (1): 86–116.
https://doi.org/10.1108/MSQ-10-2012-0134
Published: 07 January 2014
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Journal Articles

Organizational adoption of new service development tools

Available to Purchase
Dayu Jin, Kah‐Hin Chai, Kay‐Chuan Tan
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2012) 22 (3): 233–259.
https://doi.org/10.1108/09604521211230978
Published: 11 May 2012
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