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Journal Articles

Service before self: exploring resilience and locus of control in the frontline service effort behavior

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Shameem Shagirbasha, Kumar Madhan, Juman Iqbal, Hamia Khan
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2025) 35 (1): 1–30.
https://doi.org/10.1108/JSTP-03-2024-0078
Published: 18 October 2024
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Journal Articles

Empowering frontline service employees: examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivism

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Juman Iqbal, Shameem Shagirbasha, Kumar Madhan
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2024) 34 (5): 664–688.
https://doi.org/10.1108/JSTP-04-2023-0119
Published: 07 May 2024
View article titled, Empowering frontline service employees: examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivism
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