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Journal Articles

Factors influencing service employee well-being: a test of the PERMA framework

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James A. Busser, Lenna V. Shulga, Jeffrey Yedlin
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2025) 35 (2): 288–318.
https://doi.org/10.1108/JSTP-01-2024-0021
Published: 26 February 2025
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Includes: Supplementary data
Journal Articles

Customer self-determination in value co-creation

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Lenna V. Shulga, James A. Busser
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2021) 31 (1): 83–111.
https://doi.org/10.1108/JSTP-05-2020-0093
Published: 27 November 2020
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Journal Articles

Role of commercial friendship, initiation and co-creation types

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James A. Busser, Lenna V. Shulga
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2019) 29 (4): 488–512.
https://doi.org/10.1108/JSTP-12-2018-0290
Published: 28 October 2019
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