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Journal Articles

What drives the intention to complain?

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Line Lervik-Olsen, Tor Wallin Andreassen, Sandra Streukens
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2016) 26 (4): 406–429.
https://doi.org/10.1108/JSTP-09-2014-0209
Published: 11 July 2016
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Journal Articles

Trend spotting and service innovation

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Tor W. Andreassen, Line Lervik-Olsen, Giulia Calabretta
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2015) 25 (1): 10–30.
https://doi.org/10.1108/JSTP-09-2013-0178
Published: 12 January 2015
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Journal Articles

Joy and disappointment in the hotel experience: managing relationship segments

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Michael D. Johnson, Line Lervik Olsen, Tor Wallin Andreassen
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2009) 19 (1): 4–30.
https://doi.org/10.1108/09604520910926782
Published: 23 January 2009
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