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Journal Articles

The measurement of perceived shared agency in customer–artificial intelligence interactions

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Benjamin G. Voyer, Marion Sangle-Ferriere, Laszlo Sajtos, Billy Sung
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2025) 35 (4): 632–658.
https://doi.org/10.1108/JSTP-08-2024-0266
Published: 02 June 2025
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Journal Articles

Friend or foe? Chat as a double-edged sword to assist customers

Available to Purchase
Marion Sangle-Ferriere, Benjamin G. Voyer
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2019) 29 (4): 438–461.
https://doi.org/10.1108/JSTP-10-2018-0235
Published: 28 October 2019
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