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Journal Articles

An exploratory study of the effects of experience on consumer perceptions of the service quality construct

Martin O’Neill, Adrian Palmer

Managing Service Quality: An International Journal (2003) 13 (3): 187–196.

https://doi.org/10.1108/09604520310476454

Published: 01 June 2003

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Journal Articles

Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique

Martin O’Neill, Christine Wright, Frank Fitz

Managing Service Quality: An International Journal (2001) 11 (6): 402–417.

https://doi.org/10.1108/EUM0000000006519

Published: 01 December 2001

View article titled, Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique

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Journal Articles

Survey timing and consumer perceptions of service quality: an overview of empirical evidence

Martin O’Neill, Adrian Palmer

Managing Service Quality: An International Journal (2001) 11 (3): 182–190.

https://doi.org/10.1108/09604520110391351

Published: 01 June 2001

View article titled, Survey timing and consumer perceptions of service quality: an overview of empirical evidence

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Journal Articles

Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry

Martin O’Neill, Steven Charters

Managing Service Quality: An International Journal (2000) 10 (2): 112–122.

https://doi.org/10.1108/09604520010318308

Published: 01 April 2000

View article titled, Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry

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Journal Articles

Evaluation of service quality at events: the 1998 Coca‐Cola Masters Surfing event at Margaret River, Western Australia

Martin O’Neill, Donald Getz, Jack Carlsen

Managing Service Quality: An International Journal (1999) 9 (3): 158–166.

https://doi.org/10.1108/09604529910267064

Published: 01 June 1999

View article titled, Evaluation of service quality at events: the 1998 Coca‐Cola Masters Surfing event at Margaret River, Western Australia

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Journal Articles

Service Quality in the Northern Ireland Hospitality Industry

Martin O’Neill, Helen Watson, Margaret McKenna

Managing Service Quality: An International Journal (1994) 4 (3): 36–40.

https://doi.org/10.1108/09604529410057765

Published: 01 June 1994

View article titled, Service Quality in the Northern Ireland Hospitality Industry

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An exploratory study of the effects of experience on consumer perceptions of the service quality construct

Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique

Survey timing and consumer perceptions of service quality: an overview of empirical evidence

Service quality at the cellar door: implications for Western Australia’s developing wine tourism industry

Evaluation of service quality at events: the 1998 Coca‐Cola Masters Surfing event at Margaret River, Western Australia

Service Quality in the Northern Ireland Hospitality Industry

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