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Journal Articles

Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

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Nicholas D. Theodorakis, Athanasios Koustelios, Leigh Robinson, Achilleas Barlas
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2009) 19 (4): 456–473.
https://doi.org/10.1108/09604520910971557
Published: 10 July 2009
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Journal Articles

Customers’ expectations of service in Greek fitness centers: Gender, age, type of sport center, and motivation differences

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Yanni Afthinos, Nicholas D. Theodorakis, Pantelis Nassis
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2005) 15 (3): 245–258.
https://doi.org/10.1108/09604520510597809
Published: 01 June 2005
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