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Nicole Hartley
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Journal Articles
The differential effects of separated vs. unseparated services: The roles of performance risk and regulatory focus
Available to Purchase
Journal of Service Theory and Practice (2019) 29 (1): 93–118.
Published: 23 April 2019
Journal Articles
Consumer construal of separation in virtual services
Available to Purchase
Journal of Service Theory and Practice (2017) 27 (2): 358–383.
Published: 13 March 2017
