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Riadh Ladhari
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Journal Articles
Guest editorial
Free
Journal of Service Theory and Practice (2016) 26 (5): 530–533.
Published: 12 September 2016
Journal Articles
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
Available to Purchase
Managing Service Quality: An International Journal (2009) 19 (3): 308–331.
Published: 15 May 2009
Journal Articles
Alternative measures of service quality: a review
Available to Purchase
Managing Service Quality: An International Journal (2008) 18 (1): 65–86.
Published: 25 January 2008
