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Journal Articles

Unlocking the intellectual core of transformative service: a hybrid review and research agenda

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Pranav Nijhawan, Somnath Chakrabarti, Sanjit K. Roy
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice 1–35.
https://doi.org/10.1108/JSTP-02-2025-0045
Published: 05 November 2025
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Includes: Supplementary data
Journal Articles

Fostering engagement among emotionally exhausted frontline employees in financial services sector

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Gurjeet Kaur Sahi, Sanjit K. Roy, Tisha Singh
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2022) 32 (3): 400–431.
https://doi.org/10.1108/JSTP-08-2021-0175
Published: 01 April 2022
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