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Sanjit Kumar Roy
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Journal Articles
Consumer engagement behaviors: do service convenience and organizational characteristics matter?
Available to Purchase
Journal of Service Theory and Practice (2020) 30 (2): 195–232.
Published: 07 April 2020
Journal Articles
Journal of Service Theory and Practice (2019) 29 (5-6): 537–538.
Published: 29 November 2019
Journal Articles
Service quality dimensions of hybrid services
Available to Purchase
Managing Service Quality: An International Journal (2010) 20 (5): 404–424.
Published: 07 September 2010
