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Journal Articles

Sustainability in retail services: a transformative service research (TSR) perspective

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Sarah Dodds, Nitha Palakshappa, Loren M. Stangl
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2022) 32 (4): 521–544.
https://doi.org/10.1108/JSTP-12-2021-0255
Published: 20 June 2022
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Journal Articles

Blended human-technology service realities in healthcare

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Sarah Dodds, Rebekah Russell–Bennett, Tom Chen, Anna-Sophie Oertzen, Luis Salvador-Carulla, Yu-Chen Hung
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2022) 32 (1): 75–99.
https://doi.org/10.1108/JSTP-12-2020-0285
Published: 04 January 2022
View article titled, Blended human-technology service realities in healthcare
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Journal Articles

Incorporating visual methods in longitudinal transformative service research

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Sarah Dodds, Sandy Bulmer, Andrew Murphy
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2018) 28 (4): 434–457.
https://doi.org/10.1108/JSTP-02-2017-0022
Published: 30 January 2018
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