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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson

Journal of Service Theory and Practice (2020) 30 (3): 361–391.

https://doi.org/10.1108/JSTP-04-2019-0088

Published: 07 April 2020

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