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Tore Strandvik
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Journal Articles
Digitalization challenging institutional logics: Top executive sensemaking of service business change
Available to Purchase
Journal of Service Theory and Practice (2017) 27 (1): 219–236.
Published: 09 January 2017
Journal Articles
From prescription to description: a critique and reorientation of service culture
Available to Purchase
Managing Service Quality: An International Journal (2005) 15 (3): 230–244.
Published: 01 June 2005
Journal Articles
Is a critical incident critical for a customer relationship?
Available to Purchase
Managing Service Quality: An International Journal (2000) 10 (2): 82–91.
Published: 01 April 2000
