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Keywords: AI integration
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Journal Articles
Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes
Open Access
Journal of Service Theory and Practice (2025) 35 (7): 30–60.
Published: 23 May 2025
...Anne Rachelle Castaneda; Jiraporn Surachartkumtonkun; Haroon Iqbal Maseeh; Park Thaichon; Wei Shao Purpose This study aims to systematically review frontline employees’ (FLE) psychological responses to the artificial intelligence (AI) integration literature, conduct an extensive analysis...
Includes: Supplementary data
