.... This case study is examined within the framework of the model used by the Canada Awards for Excellence, the internationally recognized quality award program in Canada for more than ten years. Planning processes at Southwest Airlines include lessons learned as an integral component. Management and staff...

... of MSQ) from Oklahoma, USA, all of which have been winners of the state Quality Awards: the companies are Baxter Healthcare, Mannford, Oklahoma; Eaton Corporation Hydraulics Division, Shawnee, Oklahoma; Zebco Corporation, Tulsa, Oklahoma and Bone & Joint Hospital, Oklahoma City. © Company 1997...

...Chris Taylor Reveals that in common with many US states, Oregon has its own quality award programme ‐ one of several across the USA familiarly described (in a manner which fails to do them full justice) as “mini‐Baldriges”. The Oregon Quality Award itself, was created in 1994 on behalf of the State...

... winners of the state Quality Awards: the companies are AT&T ‐ Oklahoma City; Bama Pies Limited ‐ Tulsa; and Armstrong World Industries, Inc. ‐ Stillwater. Increased efficiencies and improved manufacturing technologies that encourage waste reduction and recycling have reduced emissions and solid...

...Chris Taylor Considers the UK Quality Award and its progress since its launch just over three years ago, and reflects on what it has achieved in that time. Provides a profile of the two 1996 winners together with brief notes on the five other short‐listed companies. © MCB UP Limited 1997...

... on quality and outlines the processes adopted to achieve this goal. These include self‐assessment and mobilizing the organization through awareness programmes and various displays as well as entering the UK Quality Awards. Describes ways in which the benefits were measured and key learning points. Concludes...

...John Scarisbrick Outlines Texas Instruments Europe’s programme for the European Quality Awards, and how the company won the award in 1995. Explains why it was adopted, how it was executed and the benefits the company has gained. Also describes the annual improvement process used by TI Europe...

...Franz Sherer Describes the history of the Xerox Corporation, from the 1950s to the present day, explaining how it won the European Quality Award and outlining recommendations for those companies that would like to follow in its footsteps. © Company 1995 Awards Europe Quality...

...Charles Hobson; Roger Birchall States that for the first time a marketing unit has won the Market Driven Quality (MDQ) Bronze Award from within IBM’s 50 business units. The MDQ which is based on the Baldrige Award has been won by IBM UK’s Information Network (IN), which is also the smallest unit...

...Judith Delsanter Discusses QP4, the TQM programme developed by the US Air Force Logistics Command in the late 1980s, which enabled it to win the President′s Award for Quality in 1991. © MCB UP Limited 1992 TQM AWARDS WAR Pursuing the target JUDITH DELSANTER Like the ancient samurai...