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Keywords: Access-based services
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (7): 99–125.
Published: 07 July 2026
...Brenda Nansubuga; Hugo Guyader; Christian Kowalkowski Purpose Access-based services (ABS) allow customers to enjoy product benefits without assuming the risks and responsibilities associated with ownership. This study investigates why and how ABS users may transition toward product ownership...
Includes: Supplementary data
