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Keywords: After‐sales services
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Journal Articles
Managing Service Quality: An International Journal (2008) 18 (5): 512–527.
Published: 05 September 2008
...Marianna Sigala; Irini D. Rigopoulou; Ioannis E. Chaniotakis; Constantine Lymperopoulos; George I. Siomkos Purpose The purpose of this paper is to investigate the effect of after‐sales services on customers' satisfaction as well as on their behavioural intentions, namely “repurchase intention...
